Case

Using the virtual space to counsel those in need

Counselling families, women and children in difficult situations is always a challenge, all the more so if it has to take place online because the Corona crisis won’t allow personal contact. Working in the virtual space requires easy technical solutions and new ideas how to establish open, trusted conversation.

In a three-hour online seminar, we practiced exactly that with 12 participants from the Wildwasser help centre, the Kinderschutzbund Großgerau and the Rüsselsheim women's centre.  Putting trust in ourselves and technology, we jointly tested the benefits of a wide range of online tools to address and work on issues, occasionally interrupted by active breaks.

 

 

We realized that, with patience and imagination, we can transfer many methods known from analogue counselling situations to the digital world and thus create an open, trusting atmosphere. It won’t equal personal encounter, of course, but it can serve as a valuable replacement, at least temporarily. The Kreissparkasse Groß-Gerau, which sponsored the online seminar, is currently considering offering the training session to other help centres.